Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach Resort & Spa is seeking a Director of Spa to join our team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience.

Position Summary

The Spa Director is responsible for the overall leadership, strategic direction, and day-to-day operations of the hotel's spa and wellness facilities. This role ensures exceptional guest experiences, drives revenue growth, and maintains the highest standards of service, cleanliness, and brand alignment. The Spa Director leads a multidisciplinary team while optimizing financial performance and enhancing the spa's reputation as a premier wellness destination.

Key Responsibilities

Operational Leadership

• Oversee daily spa operations, including treatment services, retail, fitness, and wellness programming
• Ensure consistent delivery of luxury service standards and guest satisfaction
• Maintain compliance with health, safety, and hygiene regulations
• Develop and implement standard operating procedures (SOPs)

Guest Experience

• Create a personalized, memorable spa experience aligned with the hotel's brand
• Address guest feedback, resolve concerns, and implement service improvements
• Monitor guest satisfaction scores (e.g., Forbes, LQA, Medallia) and drive continuous enhancement

Financial & Revenue Management

• Develop and manage annual budget, forecasts, and financial performance
• Drive revenue through strategic pricing, promotions, memberships, and packages
• Optimize labor, cost control, and profitability metrics
• Oversee retail strategy, product selection, and inventory management

Team Leadership & Development

• Recruit, train, and manage spa staff including therapists, estheticians, and supervisors
• Foster a culture of engagement, service excellence, and accountability
• Conduct performance evaluations and implement development plans
• Ensure appropriate staffing levels and scheduling to meet business demand

Sales & Marketing

• Collaborate with marketing and sales teams to promote spa offerings
• Develop local partnerships and wellness programming
• Support group and event business (e.g., bridal, corporate wellness)
• Identify trends and introduce innovative treatments and services

Vendor & Product Management

• Manage relationships with product vendors and service providers
• Ensure quality, consistency, and alignment with brand standards
• Negotiate contracts and oversee procurement

Brand Standards & Compliance

• Ensure adherence to brand guidelines (if applicable) and luxury service benchmarks
• Support audits (Forbes Travel Guide, LQA, AAA, etc.)
• Maintain licensing and certifications required for spa operations

Qualifications

Qualifications

Education & Experience

• Bachelor's degree in hospitality management, Business, or related field (preferred)
• 5-8+ years of spa or wellness leadership experience, preferably in a luxury hotel or resort
• Strong operational and financial management background

Skills & Competencies

• Exceptional leadership and people management skills
• Strong business acumen with P&L responsibility experience
• Guest-focused mindset with a passion for wellness and hospitality
• Excellent communication and interpersonal skills
• Ability to analyze data and drive performance improvements
• Knowledge of industry trends, treatments, and wellness innovations
• Flexible schedule including weekends and holidays
• Ability to work in a fast-paced, guest-facing environment
• Occasional lifting, standing, and physical mobility within spa facilities

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.