National Public Safety Information Bureau

Public Safety Dispatcher

Piedmont Police Department
Piedmont, California, United States
3 days ago


The Public Safety Dispatcher receives emergency and non-emergency calls from the public; dispatches calls for emergency police, fire & EMS services; operates various communications equipment; prioritizes calls; dispatches units and/or refer calls appropriate to the jurisdiction; and performs other related work as required or assigned. Responsibilities are centered on extensive contact with the public, in person and over the telephone, in both emergency and non-emergency situations. The work involves coordinating interdepartmental activities within the city as well as with other agencies throughout the county. The Public Safety Dispatcher initially receives on-the-job training with the goal to possess full proficiency to work a solo-shift without assistance. Within the established guidelines, the Communications Dispatcher exercises independent judgment under emergency conditions on matters involving the potential loss of life or property. Incumbents are required to work various shifts associated with 24-hour, 365-day operations including weekends and holidays.


To be considered for this employment opportunity, applicants must have a passing score on the Emergency Communications Course with the National Testing Network (within the last six months), OR POST Dispatcher T-Score, with a score of 50 or above (within the last six months) AND (2) a typing certificate issued within the last six months are required. Typing certificates obtained from on-line sites will not be accepted. Lateral Dispatchers who possess a basic POST dispatcher certificate can forego the National Testing Network or T-Score requirement. This recruitment is open until filled, with first review of applications on June 10, 2022.

Education & Experience

Equivalent to graduation from high school and some demonstrated work experience, preferably in a customer service setting or dispatching.  Must be able to type a minimum of 35 words per minute. 

 Physical Demands

Must possess mobility to work in a standard office setting and use standard office and law enforcement communications equipment; stamina to maintain attention to detail and work on a computer for an extended period of time; vision to read printed materials and a computer screen; and hearing and speech to effectively communicate in person, over the telephone and radio.  

 Working Conditions

Must pass a detailed background investigation, including polygraph & psychological testing, and a medical exam which includes a drug screen.  The City of Piedmont monitors DMV record information over the course of employment. Must be available to work holidays, weekends and off-hours shifts; may be required to work extended shifts in relief or emergency situations.   Our dispatchers currently work 12-hour shifts with three-to-four days off each week.  

 In January 2022, the City implemented a mandatory COVID-19 vaccination policy.  As a condition of employment, employees must be fully vaccinated for COVID-19 unless a reasonable accommodation request for a medical or religious exemption has been approved by the City.

Job Information

  • Job ID: 63289670
  • Location:
    Piedmont, California, United States
  • Position Title: Public Safety Dispatcher
  • Company Name For Job: Piedmont Police Department
  • Job Function: Telecommunicator/Dispatcher/Call Taker
  • Entry Level: Yes
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: H.S. Diploma/Equivalent
  • Min Experience: None
  • Required Travel: None
  • Salary: $74,280.00 - $90,264.00 (Yearly Salary)

Please refer to the company's website or job descriptions to learn more about them.

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